K + R Terms &Conditions
Business Hours of Operation
Monday: 7 am-5 pm CST
Tuesday: 7 am-5 pm CST
Wednesday: 7 am-5 pm CST
Thursday: 7 am-5 pm CST
Friday: 7 am-5 pm CST
Shipping + Handling Charges . . .
· All deliveries made by K + R vehicles will incur a minimum $25.00 surcharge.
· Any product shipped via common carrier will be FOB K + R Warehouse.
Deliveries . . .
· Deliveries for out of warehouse products are generally made or shipped within 24 hours of confirmed receipt of the order.
· Arrangements may be made for customer pick-up at one of our warehouse locations with prior approval and notice.
Product Returns . . .
At K + R we take pride in our products and stand buy what we sell. We want you to be 100% satisfied with your purchase, however, if for some reason you are not we require a few simple steps to return an item.
· Authorization must be obtained by contacting our customer service department or your sales representative.
· Return of any products must be made within 30 days of original purchase date.
· Products requesting to be returned must be in new, sellable condition.
· Any return of product will incur a 15% restocking fee.
· Special Order products are not accepted for return.
· If for some reason your product arrives damaged or short of what was actually ordered, please immediately report it to our customer service department. Claims must be filed within 24 hours of receipt of merchandise. Please be prepared to present your bill of lading with the written discrepancy.
Refunds + Credits . . .
· The original sales receipt or purchase order number must accompany all returns.
· If the product is deemed re-sellable, K + R will issue a refund or exchange of the original dollar amount minus the shipping and handling charge and the restocking fee.
Pricing . . .
· Due to the nature of a large inventory and the need to keep our pricing current, we have omitted pricing from the website and it is provided in a separate category upon entering password to link.
· All pricing is in the form of a list price; multipliers are supplied to calculate the net cost.
· K + R’s published list price is not always considered a MSRP.
· Our price list will also provide information for STOCK and NON STOCK items.
· Freight costs are calculated at the time of order placement.
· We are pleased to provide you order confirmation either by email or by fax.
Sales Tax . . .
· All orders will be subject to sales tax unless your organization has a current and valid sales tax exemption certificate on file with K + R Wholesale Building Materials.
Credit Terms . . .
· To obtain an open account we require you to complete a credit application and the evaluation process takes a minimum of 24 hours. You will then be notified in writing of the agreement of terms.
· Standard payment terms, if approved, are Net 30.
· Past due accounts are assessed a 1.5% per month service charge.
· We allow our customer to dictate how they prefer to do business… we are flexible to mail, email or fax your invoices and statements as well as all other pieces of communication.